Smart Cat ball Toys
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
Leave a Review
my cats love it... I recommend
It works but it moves too fast and jerks around. The cats avoid it. Maybe some tougher outdoor cats will go after it but my bougie indoor cats don’t like it lol
Thank you very much. Very good. Fast delivery.
Nice but stalls in place a lot and drain the battery.
As described but my cats couldn't care less. Doesn't roll at all on carpet.
Best used on hard surfaces. Keeps our kittens entertained.
Kitty Cat loves it. I just wish this worked on the carpet.
Just got the toy and it looks exactly like product photos; not too loud that it scared my cats; easy to use; does work and spin around so it does keep my cats entertained! The only thing I wish is that it spins faster. There are times where the motor inside is spinning really fast but the ball itself is not spinning just shaking in place. I feel like it needs a stronger motor for it to spin as fast as the advertisement shows. Overall, pretty accurate and keeps my cats busy except maybe doesn’t move as fast and bouncy as I’d expected.
the cat did not like the ball,but the quality and product is good. apparently my cat needs something else.
This is a really cool ball. It has a surprising amount of unique patterns it will do. Unfortunately my cats had no interest at all, but the toy itself is super cool and impressive.
Size is good for a cat but its hard and not something a cat can easily toss around… my cats just stare at at it. They hate it.
My kitty is very picky about toys (scared of everything), she loves this. I wish it lasted longer, a solid few minutes of movement until it stops. Not even due to low battery.
Is okay